Tuition Policy

Refund & Cancellation Policy

Clear, transparent conditions regarding course tuition refunds, session rescheduling, and cancellation procedures for our educational programs.

Last Updated: August 28, 2026

At Dime Desktop Resource Co., Ltd. (“we,” “our,” or “us”), we are dedicated to delivering high-caliber, practical technical education. This Refund & Cancellation Policy outlines the conditions under which refunds, rescheduling, and session adjustments are processed for our educational walkthroughs, lab station reservations, and consulting services.

1. Session Rescheduling Guidelines

We understand that research timelines and engineering priorities can change. We offer flexible rescheduling options for all scheduled educational sessions:

Advance Notice (24+ Hours): You may reschedule your one-on-one walkthrough or lab reservation at no additional cost by notifying our team at least twenty-four (24) hours prior to your scheduled session time.
Short Notice (Under 24 Hours): Rescheduling requests made within twenty-four (24) hours of the confirmed appointment time are subject to a $40 USD administrative re-booking fee to cover reserved workstation preparation and instructor allocation.

2. Cancellation & Refund Eligibility

Tuition refunds are evaluated based on the timing of your cancellation request relative to the scheduled appointment:

Cancellation Request Timeframe	Refund Eligibility	Applicable Deductions
More than 7 calendar days before session	100% Full Refund	None (minus standard bank wire transfer processing fees if applicable).
Between 48 hours and 7 days before session	80% Partial Refund	20% administrative reservation retention.
Between 24 and 48 hours before session	50% Partial Refund	50% late cancellation fee.
Less than 24 hours before session / No-Show	No Refund Available	Session time and dedicated workstation allocation are forfeited.

3. Non-Refundable Items & Services

The following items and services are strictly non-refundable once delivered or initiated:

Completed Educational Sessions: Once a walkthrough session, consultation call, or laboratory residency has concluded, tuition fees are non-refundable.
Custom Enterprise Curriculum Development: Bespoke syllabus engineering, private network testnet setups, and dedicated repository scaffolding that have already commenced are non-refundable.
Downloaded Proprietary Data Packs: Standalone digital configuration bundles (e.g., custom Grafana dashboard JSON packages and Rust indexing boilerplates) downloaded prior to cancellation.

4. Academic Satisfaction Assurance

If during the first thirty (30) minutes of your one-on-one walkthrough you determine that the technical content or pacing does not align with the agreed curriculum syllabus, you may halt the session and request an immediate instructor reassignment or a 100% credit toward an alternative curriculum track.

5. Refund Request & Processing Procedure

To submit a formal refund request:

Send an email to contact@glow-prismhub.click with the subject line: Refund Request - [Your Full Name] - [Session Date].
Include your original invoice number and a brief statement of the cancellation reason.
Evaluation & Confirmation: Our Hat Yai administration team will review your request and confirm eligibility within two (2) business days.
Disbursement Timeframe: Approved refunds are credited back to your original method of payment (bank wire transfer or corporate payment channel) within 5 to 10 business days, subject to your financial institution’s standard settlement cycles.

6. Contact Information

For any inquiries regarding our refund policies or to adjust an existing appointment:

Dime Desktop Resource Co., Ltd.
Office 7, 76 Placeholder Road, Hat Yai 00000, Thailand
Phone: +66 74 000 307
Email: contact@glow-prismhub.click